State Farm® Insurance Agent Max Panas

"We moved here 5 months ago and came to Max’s agency because of a family recommendation. All was well when setting up our policies, however, a glitch in the system caused a cancellation of our motorcycle policy which was the first policy we got with them and had been paid 6 months in advance. We were never notified of the glitch and a month later were told that we went without coverage for 2 weeks before it was discovered and instead of reactivating the original policy, they wrote a new one and never once communicated with us that this had happened. Their office gal called me to get a payment on that “new“ policy and when I called back to question why, they didn’t know what she was collecting a payment for. I got a call back and was told it was actually for our renter’s policy, which made no sense, since the other 2 policies were on a monthly deduction and were current. It was 4-5 calls in when we were finally told the truth and the lady we spoke with truly didn’t comprehend WHY I was upset that my husband went without coverage for 2 weeks and that had he been in an accident or pulled over it would have been disastrous having no verifiable coverage. THEN I had a hard time getting our money back. They refused to reverse the extra charge and told me I had to go through corporate and wait 3 weeks for a refund check. I was told I’d be called the next day with an answer….3 days later, no call. So I called again, was given an update of the notes in the system, and was guaranteed a call on the following Monday (3 more days.) Monday came and went. I waited 1 more week with no contact (which was the only thing I requested….communication regardless of the answer.) The following Tuesday (12 days after I last spoke with them and had been promised a call 4 days later) we signed up with a different insurance company on a plan that would start 1 week later. The 2nd week came for the new policy to start with STILL NOTHING from State Farm or the Max Panas Agency about what was owed to us from the payment that should never have been taken (now 19 days.) WHY IS IT OK TO MESS WITH SOMEONE'S MONEY AND NOT TAKE RESPONSIBILITY TO FIX IT???? Moral of the story: Max’s agency is GREAT at taking your money, but if ANYTHING happens, your communication drops off the map unless YOU do the calling and your issue will NEVER get properly resolved. At this point, I will probably have to fight to get my full refund as I called in today and the young lady that took my call could care less about how we had been ignored. Honestly, when you sign up for premium insurance through an agency like State Farm, etc, you expect premium customer service. I got better service from Geico & Progressive, so I don’t know what we were paying extra for…..even our family that recommended them to us is reconsidering after this fiasco."

"Dalynn handled my auto, home and life insurance policies. She made the transition simple and easy. She was very professional and explained everything carefully and throughly. Not only did Dalynn save me money but I have better coverage than I previously had with my old insurance company. Highly recommend her to all my friends and family. My only regret was that I didn’t switch sooner."

"The service we received excellent, they deserve more than 5 Stars! Dalynn was amazing and walked us through all the quotes and made the policy changes we needed all over the phone and online within just a matter of hours. We saved over $6K by switching to State Farm from Liberty Mutual. I appreciate the hands on approach and its great to talk to an agent and not just another customer service rep."

"Moved to Statefarm from USAA who I was with for over 15 years. Historically no one could beat USAA rates. Long story short, I’m saving over 2k/yr with higher coverage by making the switch. No one asked me to write this, I’m not being compensated. If you’re considering changing insurance companies, just give them a call; you’re not going to get a pushy salesperson and will probably end up saving yourself some $."

"Max Panas office has the best service! They are very communicative and responsive! When you contact them they will work hard to assist you in every way they can! They make navigating insurance easy! Dalynn was so friendly and helpful! I know she is extremely busy, though made me feel like she had all the time in the world to help me! Grateful for the great service I’ve always received at Max Panas State Farm office!"

"The staff at the Max Panas agency are amazing to work with. I have been with them over a year and I have had may questions after switching from my previous longtime insurance company. Not only did I save almost $800 a month switching to StateFarm, but they made me feel like a priority stepping me through each scenario and responding to me very quickly to ensure everything was completed accurately. I am extremely happy and grateful I made the decision to move and actually enjoy my insurance company now."

"My husband and I were with Owners Insurance, we switched to State Farm. BEST decision ever. They are so friendly and helpful and made me feel so comfortable. I have had the best experience with State Farm I will never leave them! Thank you to Dalynn and Max for being so awesome!"

"I had the pleasure of working with Dalynn and Max today as I was shopping around for the best quote for my first home. this is by far the best experience I have had with an insurance company. Both Dalynn and Max went above and beyond, spending over an hour in total between my 2 calls explaining the coverages, my options, all discounts, and potential gaps in insurance. The quote was originally why I was considering moving everything over to them, but their service and expertise are what truly sold me! I am happy I found an agency that made me feel cared for and I’m happy to say I will be moving everything over to their agency!"