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State Farm® Insurance Agent Max Panas

4.9 out of 5 average rating (128 reviews)

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What our customers say about us...

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Marco Ragheb

November 10, 2023

5  out of  5 rating by Marco Ragheb
"They’re very respectful, dedicated and professional agents. I met with Dalynn, she was extremely helpful and customized my insurance plan with my budget and gave me a competitive price compared with others"
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Vernon Wessel

November 7, 2023

5  out of  5 rating by Vernon Wessel
"Very nice folks and the prices are competitive"
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November 1, 2023

1  out of  5 rating by C M
"We moved here 5 months ago and came to Max’s agency because of a family recommendation. All was well when setting up our policies, however, a glitch in the system caused a cancellation of our motorcycle policy which was the first policy we got with them and had been paid 6 months in advance. We were never notified of the glitch and a month later were told that we went without coverage for 2 weeks before it was discovered and instead of reactivating the original policy, they wrote a new one and never once communicated with us that this had happened. Their office gal called me to get a payment on that “new“ policy and when I called back to question why, they didn’t know what she was collecting a payment for. I got a call back and was told it was actually for our renter’s policy, which made no sense, since the other 2 policies were on a monthly deduction and were current. It was 4-5 calls in when we were finally told the truth and the lady we spoke with truly didn’t comprehend WHY I was upset that my husband went without coverage for 2 weeks and that had he been in an accident or pulled over it would have been disastrous having no verifiable coverage. THEN I had a hard time getting our money back. They refused to reverse the extra charge and told me I had to go through corporate and wait 3 weeks for a refund check. I was told I’d be called the next day with an answer….3 days later, no call. So I called again, was given an update of the notes in the system, and was guaranteed a call on the following Monday (3 more days.) Monday came and went. I waited 1 more week with no contact (which was the only thing I requested….communication regardless of the answer.) The following Tuesday (12 days after I last spoke with them and had been promised a call 4 days later) we signed up with a different insurance company on a plan that would start 1 week later. The 2nd week came for the new policy to start with STILL NOTHING from State Farm or the Max Panas Agency about what was owed to us from the payment that should never have been taken (now 19 days.) WHY IS IT OK TO MESS WITH SOMEONE'S MONEY AND NOT TAKE RESPONSIBILITY TO FIX IT???? Moral of the story: Max’s agency is GREAT at taking your money, but if ANYTHING happens, your communication drops off the map unless YOU do the calling and your issue will NEVER get properly resolved. At this point, I will probably have to fight to get my full refund as I called in today and the young lady that took my call could care less about how we had been ignored. Honestly, when you sign up for premium insurance through an agency like State Farm, etc, you expect premium customer service. I got better service from Geico & Progressive, so I don’t know what we were paying extra for…..even our family that recommended them to us is reconsidering after this fiasco."
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Troy Whisenant

October 5, 2023

5  out of  5 rating by Troy Whisenant
"Dalynn handled my auto, home and life insurance policies. She made the transition simple and easy. She was very professional and explained everything carefully and throughly. Not only did Dalynn save me money but I have better coverage than I previously had with my old insurance company. Highly recommend her to all my friends and family. My only regret was that I didn’t switch sooner."
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Kaz Emory

September 29, 2023

5  out of  5 rating by Kaz Emory
"Max is awesome! Such awesome customer service and community support!!!"
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Russell Warfield

September 29, 2023

5  out of  5 rating by Russell Warfield
"Quick and efficient customer service. Fast response times you can’t ask for more"
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Jeff Chow

September 25, 2023

5  out of  5 rating by Jeff Chow
"Worked with Dalynn to get a new auto insurance that lowered my 6 month premium by a decent amount, she was lovely to work with, highly recommended"
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John Flynn

September 19, 2023

5  out of  5 rating by John Flynn
"Dalynn was great. I was a long time Farmers customer, and she was able bundle a huge savings for bundled home and auto policy!!"
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Carey Osenbau

September 13, 2023

5  out of  5 rating by Carey Osenbau
"The service we received excellent, they deserve more than 5 Stars! Dalynn was amazing and walked us through all the quotes and made the policy changes we needed all over the phone and online within just a matter of hours. We saved over $6K by switching to State Farm from Liberty Mutual. I appreciate the hands on approach and its great to talk to an agent and not just another customer service rep."
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September 9, 2023

1  out of  5 rating by C GV
"I was unfortunately transferred to this agent who has poor follow up communication. Very unprofessional."
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Jalen Hunter

August 26, 2023

5  out of  5 rating by Jalen Hunter
"Max and his team are so kind and generous. Best service ever!"
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Connie Burnett

August 25, 2023

5  out of  5 rating by Connie Burnett
"Super great rates! Dalynn Toone is The BEST!!"
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August 3, 2023

5  out of  5 rating by Jonathan
"Moved to Statefarm from USAA who I was with for over 15 years. Historically no one could beat USAA rates. Long story short, I’m saving over 2k/yr with higher coverage by making the switch. No one asked me to write this, I’m not being compensated. If you’re considering changing insurance companies, just give them a call; you’re not going to get a pushy salesperson and will probably end up saving yourself some $."
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Rich Sarah Johnson

August 2, 2023

5  out of  5 rating by Rich Sarah Johnson
"Max Panas office has the best service! They are very communicative and responsive! When you contact them they will work hard to assist you in every way they can! They make navigating insurance easy! Dalynn was so friendly and helpful! I know she is extremely busy, though made me feel like she had all the time in the world to help me! Grateful for the great service I’ve always received at Max Panas State Farm office!"
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Tony Nash

July 25, 2023

5  out of  5 rating by Tony Nash
"Enjoy talking to Max as he is knowledgeable and very helpful. What more could you want from an insurance agent."
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Cynthia Hernandez

July 25, 2023

5  out of  5 rating by Cynthia Hernandez
"Mr. Panas was so helpful in answering all my questions and concerns. Very knowledgeable, friendly agency. They are who you should go to for all your insurance needs!"
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Carl Stone

July 8, 2023

5  out of  5 rating by Carl Stone
"The staff at the Max Panas agency are amazing to work with. I have been with them over a year and I have had may questions after switching from my previous longtime insurance company. Not only did I save almost $800 a month switching to StateFarm, but they made me feel like a priority stepping me through each scenario and responding to me very quickly to ensure everything was completed accurately. I am extremely happy and grateful I made the decision to move and actually enjoy my insurance company now."
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Jeremy Schudde

May 16, 2023

5  out of  5 rating by Jeremy Schudde
"Max is the kind of guy you will work with for the rest of your life and confidently refer people to!"
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Melissa Buchberger

May 10, 2023

5  out of  5 rating by Melissa Buchberger
"My husband and I were with Owners Insurance, we switched to State Farm. BEST decision ever. They are so friendly and helpful and made me feel so comfortable. I have had the best experience with State Farm I will never leave them! Thank you to Dalynn and Max for being so awesome!"
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Mike Payne

March 25, 2023

5  out of  5 rating by Mike Payne
"I send all of my clients to Max. He’s a great agent and an even better person."
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Giovanni Vermont

March 8, 2023

5  out of  5 rating by Giovanni Vermont
"I had the pleasure of working with Dalynn and Max today as I was shopping around for the best quote for my first home. this is by far the best experience I have had with an insurance company. Both Dalynn and Max went above and beyond, spending over an hour in total between my 2 calls explaining the coverages, my options, all discounts, and potential gaps in insurance. The quote was originally why I was considering moving everything over to them, but their service and expertise are what truly sold me! I am happy I found an agency that made me feel cared for and I’m happy to say I will be moving everything over to their agency!"
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Robert Shatzer

March 1, 2023

5  out of  5 rating by Robert Shatzer
"Max Panas I would highly recommend him as an agent to anyone,very polite ,and very informative, he has such a wonderful personality.I highly recommend State Farm for your insurance needs."
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Binod Chapagai

February 13, 2023

5  out of  5 rating by Binod Chapagai
"Dalynn was awesome I get all the help I need it thank you very much"
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Rhiannon Deason

January 10, 2023

5  out of  5 rating by Rhiannon Deason
"Perfect customer service and helped me get my new car covered and worked tirelessly to get my pending payments applied to my new coverage so I wasn't having to pay again. Absolutely flawless experience and happy to be a State farm customer"
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Trisherri Mercier

December 28, 2022

5  out of  5 rating by Trisherri Mercier
"Wow I had no idea how awesome an insurance agent could be. Max is informative, personable, and honest."